As I told you on the phone before we left, we had an excellent time in China and your guides were a big part of the reason why.
Frances in Beijing gets 5 stars all around. Her English proficiency was excellent, as was her knowledge of the sites, her personality, and her overall willing to help with anything we needed. She also suggested great restaurants and things for us to do on our own. We could not have been happier!
Zoe in Xi’an gets 4 stars all around. She had good knowledge of the sites and good English skills, but her pronunciation was sometimes a little difficult to understand. There was a bit of confusion about restaurants at the Terracotta Warriors site and we ended up at a restaurant that was not good. With a little bit of extra preparation for food recommendations and a little polishing of her English pronunciation, should could be a 5 star guide.
David is also a 5 star guide all around. He clearly knows Shanghai inside and out, has great English skills, and was willing to customize our tours on the fly according to what he saw we were interested in. It is clear that he has a lot of experience and I feel like we were really able to maximize our time in the city with him as our guide.
Overall we were very happy with the entire experience and would certainly recommend your tour services to people we know who plan to travel toChina.
The only suggestion I would have for improvement, would be if the guides had a little more “insider” knowledge about the tourist markets. We were interested in shopping in the tourist markets and while they took us to the exact places we were interested in, I was hoping for a bit more guidance about how much I should be paying for things, what items to look for, what to avoid, etc. While this kind of knowledge is not necessarily expected of the guides, this would have been a nice extra touch that I’m sure future clients of yours would appreciate.